Shipping policy
SHIPPING POLICY
Last updated: 25 March 2026
This Shipping Policy explains how Soyvia processes and ships orders placed through https://soyvia.co.uk/.
1. Shipping area
We currently sell and deliver to customers in the United Kingdom.
2. Order processing time
Orders are typically processed within 1 to 2 business days.
Orders are not usually processed on weekends or public holidays.
Please note that during busy periods, promotions, product launches, or exceptional circumstances, processing times may be slightly longer.
3. Delivery times
Estimated delivery times for the United Kingdom are generally 2 to 5 business days after dispatch.
These delivery times are estimates only and are not guaranteed.
4. Shipping fees
Shipping costs, if any, are shown at checkout before payment is completed.
Where free standard shipping is offered, this will be clearly displayed on the Site or at checkout.
5. Delivery issues and incorrect addresses
Please make sure your shipping address is accurate and complete before placing your order.
If you notice an error in your address, contact us immediately at contact@soyvia.co.uk. We will try to help if your order has not yet been processed.
We are not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete delivery information provided at checkout.
6. Delayed deliveries
We are not liable for delays caused by couriers, customs, weather conditions, transport disruption, peak periods, strikes, or other causes beyond our reasonable control.
If your order is significantly delayed, please contact us and we will do our best to assist.
7. Lost, stolen, or marked-as-delivered parcels
If your tracking shows that your parcel has been delivered but you have not received it, please contact us promptly.
We may ask you to:
confirm your delivery details;
check with neighbours or your safe place;
contact the courier; and
provide any supporting information reasonably required to investigate the issue.
8. Refused or undeliverable parcels
If a parcel is refused or cannot be delivered due to incorrect address details or repeated failed delivery attempts, we may deduct the return shipping or handling costs from any refund, where permitted by law.
9. Customs, duties, and import charges
If we ship outside the UK in the future, customers may be responsible for any customs duties, taxes, or import charges unless otherwise stated at checkout.
10. Contact
For any shipping questions, please contact: