PRIVACY POLICY

Last updated: 25 March 2026

This Privacy Policy explains how Soyvia (“we”, “us”, “our”) collects, uses and shares your personal information when you visit or make a purchase from https://soyvia.co.uk/ (the “Site”).

1. Who we are

Soyvia is the operator of this website.

Trading name: Soyvia
Website: https://soyvia.co.uk/
Contact email: contact@soyvia.co.uk
Postal address: 840 Boulevard Montmartre, 75009 Paris, Île-de-France, France

2. Personal information we collect

We may collect the following information:

your name;

billing address;

shipping address;

email address;

phone number;

payment-related information;

order details;

account login details if you create an account;

communications you send to us;

technical information such as IP address, browser type, device information and browsing behaviour on our Site.

3. How we collect your information

We collect information:

directly from you when you place an order, create an account, contact us or subscribe to our newsletter;

automatically through cookies and similar technologies when you browse our Site;

from service providers who help us operate our store, process payments, deliver orders and measure advertising performance.

4. How we use your information

We may use your personal information to:

provide our products and services;

process and fulfil orders;

manage payments, refunds and returns;

communicate with you about your order;

provide customer support;

manage your account;

detect and prevent fraud or misuse;

improve our website, products and services;

send marketing emails where you have chosen to receive them;

show or measure relevant advertising, including through Meta technologies where applicable;

comply with legal, tax, accounting and regulatory obligations.

5. Lawful bases for processing

Depending on the circumstances, we process your personal information on one or more of the following legal bases:

performance of a contract, for example to process and deliver your order;

compliance with legal obligations, for example record-keeping or fraud prevention obligations;

legitimate interests, for example improving our services, securing our Site, and handling customer service efficiently;

consent, where required, for example for certain marketing communications or non-essential cookies and tracking technologies.

6. Sharing your information

We may share your personal information with trusted third parties where necessary to operate our business, including:

Shopify, which hosts our ecommerce store;

payment providers and payment gateways, including Shopify Payments, PayPal, Apple Pay and Google Pay;

delivery and logistics providers;

IT and website service providers;

email and communications tools;

analytics and advertising partners, including Meta, where applicable;

professional advisers, regulators or authorities where legally required.

These third parties process personal information in accordance with their own privacy policies and legal obligations.

7. International transfers

Because some of our service providers operate internationally, your personal information may be transferred to or processed in countries outside the UK.

Where required, we take steps intended to ensure that appropriate safeguards are in place for such transfers.

8. Data retention

We keep personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including to fulfil orders, provide support, keep business and tax records, resolve disputes, and comply with legal obligations.

Retention periods may vary depending on the type of data and the purpose for which it is used.

9. Cookies and similar technologies

We use cookies and similar technologies to operate our Site, remember your preferences, understand how the Site is used, and measure marketing performance.

Some cookies are strictly necessary for the functioning of the Site. Other cookies, including analytics and advertising cookies, are only used where required consent has been given.

You can manage your cookie preferences through our cookie banner and, in some cases, through your browser settings.

10. Marketing communications

If you subscribe to our newsletter, we may send you marketing emails about our products, offers and updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at contact@soyvia.co.uk.

11. Your rights

Depending on applicable law, you may have rights including the right to:

access your personal information;

correct inaccurate personal information;

request deletion of your personal information;

restrict or object to certain processing;

withdraw consent where processing is based on consent;

request portability of your personal information;

lodge a complaint with a competent data protection authority.

To exercise your rights, please contact us at contact@soyvia.co.uk.

12. Security

We take reasonable technical and organisational measures intended to protect your personal information against unauthorised access, loss, misuse or alteration.

However, no method of transmission over the internet or electronic storage is completely secure.

13. Third-party websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

15. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

contact@soyvia.co.uk